Shipping Policy
Mysahome / Shipping Policy
From our collection
to your home.
We believe the experience of choosing a rug should continue beyond checkout. This Shipping Policy explains how Mysahome handles order preparation, delivery, tracking, possible delays, and the steps to take if your package arrives with an unexpected issue.
01 / Our Approach
Carefully prepared.
Clearly communicated.
Every order begins with product preparation and continues through fulfillment and delivery. Because rugs are larger home furnishings rather than small accessories, packaging and transportation may require additional handling. We aim to keep the process straightforward and provide order-related information whenever it becomes available.
02 / The Journey
What happens after you place your order?
01
Order received
Once your order is successfully placed, we begin processing the details associated with your purchase.
02
Preparation
Your selected rug is prepared for fulfillment. Processing time can vary depending on the product and order circumstances.
03
Dispatch
Once the package leaves the fulfillment process, available tracking information may be provided through your order or shipping notification.
04
Delivery
Your package continues through the carrier network toward the delivery address provided during checkout.
Natural Wool / Everyday Living
03 / Processing & Transit
Two parts of delivery matter: preparation and transit.
The total time between placing an order and receiving it is influenced by more than the carrier's journey. Before a package enters transit, the order needs to be processed, prepared, packaged, and handed over for shipment.
After dispatch, transportation time can vary according to destination, carrier operations, service availability, weekends, holidays, weather, peak-season volume, and other circumstances outside our direct control.
For this reason, any delivery estimate shown at checkout or communicated with your order should be considered an estimate rather than an absolute guarantee.
04 / Shipping Details
The information you need before your order leaves us.
Shipping availability
Shipping availability and delivery options are determined according to the destination entered during checkout. Available methods and applicable charges, when any, will be presented during the purchasing process.
Shipping charges
Applicable shipping charges, promotions, or free-shipping conditions are shown through the relevant checkout information when available. If a shipping offer has specific eligibility requirements, those requirements apply to the order.
Order processing
Orders are processed after successful purchase confirmation. Processing does not necessarily mean the package has already entered carrier transit. Preparation time may vary depending on the product and order volume.
Tracking information
When tracking information is available, it may be included in your shipping confirmation or order information. Tracking updates can take some time to appear after a carrier first receives or scans the package.
Delivery address
Please carefully review your shipping address before submitting your order. An incorrect, incomplete, or outdated address may cause delivery problems, additional handling, or a return to the sender.
Multiple shipments
Depending on fulfillment circumstances, items from an order may potentially be handled separately. If more than one tracking reference is provided, please monitor each shipment individually.
05 / When Delivery Takes Longer
A delay does not always mean something has gone wrong.
Carrier networks can occasionally experience delays caused by weather, transportation interruptions, high seasonal volume, address verification, operational changes, customs procedures where applicable, or other circumstances beyond the control of Mysahome.
Tracking information may also remain unchanged for a period before the next carrier scan is recorded. If your package appears delayed, please allow the carrier's tracking system time to update before assuming the shipment has been lost.
- Check the latest tracking information available for your order.
- Confirm that the shipping address entered at checkout was correct.
- Check whether the carrier has requested additional delivery information.
- Contact Mysahome if the shipment remains unresolved or requires assistance.
06 / Delivery Conditions
A few details worth knowing about larger home goods.
Package appearance
Packaging can show normal signs of handling during transportation. Minor external marks on packaging do not necessarily indicate that the rug itself has been damaged.
Inspect upon arrival
We recommend inspecting your package and product after delivery. If you notice significant visible damage, retain relevant packaging materials and contact customer service as soon as reasonably possible.
Natural wool characteristics
A wool rug may show natural characteristics after unpacking, including temporary creasing, surface variation, or loose fibers. These can be normal aspects of natural wool and should not automatically be interpreted as shipping damage.
Unpacking your rug
Carefully remove the packaging without cutting deeply into the rug. Allow the rug to settle naturally on a clean, suitable surface. Depending on how it was packaged and transported, it may take some time for the surface to relax.
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