Contact Us

Mysahome / Customer Concierge

Let’s talk
about your space.

Whether you have a question about a rug, need help with an order, want to understand shipping or returns, or simply need assistance choosing the right piece for your home, our customer care team is here to help.

Thoughtful answers
Clear communication
Customer care

Send us a message.

01 / Contact form
Please check your email address before submitting. If your message concerns an existing order, including your order number can help us provide a faster and more relevant response.
Beyond the product page

Good customer care starts with understanding the question.

Shopping for a rug often involves more than choosing a pattern. Room proportions, furniture placement, dimensions, materials, delivery considerations, and everyday use can all influence the right choice.

If you are unsure about something before placing an order, feel free to contact us with as much context as possible. A product name, room type, approximate floor area, or specific concern can help us understand what you need.

Mysahome home interior

What can we help you with?

02 / Common topics
01

Orders

Questions about an existing order, order information, or changes that may need attention.

02

Shipping

Help with delivery information, tracking, shipment updates, or unexpected delivery issues.

03

Returns

Questions about return eligibility, damaged items, incorrect orders, or refund processing.

04

Products

Questions about rug dimensions, materials, product details, placement, or choosing a suitable size.

Mysahome rug collection

We’re happy to hear from you.

Every message is an opportunity to make the shopping experience clearer. Whether you are preparing for your first purchase or following up on an existing order, please tell us what you need.

For the quickest assistance, send your message to service@mysahome.shop and include any relevant order or product information.