Returns & Refunds

Mysahome / Returns & Refunds

A considered
return process.

We want every Mysahome piece to feel right in your home. If your order does not meet your expectations, this guide explains how to request a return, what condition an item should be in, and how refunds are handled.

Please review the return conditions below before sending an item back. If you have questions about your order or believe an item arrived damaged or incorrectly, contact our customer care team at service@mysahome.shop.
01 / BEFORE YOU RETURN

Simple, clear, and centered on the condition of your piece.

Because rugs and home textiles are carefully prepared for their journey, we ask that returned items receive the same care before they come back to us. Please keep the product clean, unused, and protected during the return process whenever possible.

Mysahome rug interior
How the process works 04 steps
STEP 01

Contact Mysahome

Email service@mysahome.shop with your order information and a short explanation of your return request. If the item arrived damaged or incorrect, please include clear photographs so our team can review the issue efficiently.

STEP 02

Receive return guidance

Our customer care team will review the request and provide the next steps when the return is eligible. Please wait for return instructions before sending merchandise back.

STEP 03

Prepare the item

Carefully package the rug or other item so that it is protected during transportation. Whenever possible, use suitable original packaging or another secure package that prevents unnecessary damage.

STEP 04

Inspection & refund

Once the returned item is received and inspected, we will process the eligible refund according to the applicable return conditions. Refunds are generally sent back through the original payment method.

Generally acceptable

When a return may be accepted

  • The item is unused and remains in suitable original condition.
  • The product has not been washed, altered, cut, repaired, or otherwise modified.
  • The item has been kept clean and free from stains, odors, pet hair, or other signs of use.
  • Original product packaging, labels, or included materials are retained when applicable.
  • The return request is submitted within the applicable return period stated for the order.
  • The product received is different from what was ordered or arrived with a confirmed defect or shipping damage.
Please take care

Items that may not qualify

  • Products showing clear signs of use, washing, staining, or prolonged handling.
  • Items damaged after delivery because of improper care, cleaning, storage, or handling.
  • Products that have been altered, cut, repaired, customized, or otherwise changed.
  • Returns that are sent without contacting customer care or without the required return information.
  • Items returned outside the applicable return window, unless an exception has been confirmed.
  • Any product that cannot reasonably be resold because its original condition has been compromised.
Mysahome vintage rug
Damaged / Incorrect Orders

If something is not right, let us know.

We understand that an order can occasionally arrive in a condition different from what you expected. If your rug or other product arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Include your order number, a description of the problem, and several clear photographs showing both the product and the relevant packaging. This allows our team to understand what happened and determine the most appropriate solution.

Please do not discard damaged merchandise or packaging before contacting us if the condition of the shipment may be relevant to your claim.

01 / Refund method

Original payment method

Approved refunds are generally returned to the original payment method used for the order. The exact posting time may depend on your bank, card issuer, or payment provider.

02 / Shipping costs

Return-related costs

Depending on the reason for the return, return shipping costs may be the responsibility of the customer. For damaged, defective, or incorrect orders, please contact us before arranging a return.

03 / Processing

After inspection

Refund processing begins after the returned merchandise has been received and reviewed. Your financial institution may require additional time before the refunded amount appears in your account.

Return questions

Before you send anything back

Do I need to contact Mysahome before returning an item?

Yes. Please contact us before sending an item back. This allows us to review your request, confirm the applicable return requirements, and provide the appropriate return instructions.

What information should I include in my return request?

Please provide your order number, the product name, the reason for the return, and any relevant photographs. For damaged or incorrect orders, photographs are particularly helpful.

Can I return a rug after using it?

Returns are generally intended for unused merchandise in suitable original condition. Because rugs can show signs of use quickly, products that have been used, cleaned, stained, altered, or damaged may not qualify.

How long does a refund take?

Once an eligible return has been received and inspected, the refund is processed through the applicable payment method. The time for the funds to appear in your account can vary according to the payment provider or financial institution.

What if my order arrives damaged?

Please contact us promptly and include photographs of the product and packaging. Our team will review the information and work with you on the appropriate resolution.

What if I received the wrong item?

Contact us before returning the product. Please provide your order number and photographs of the item received so that we can verify the issue and guide you through the next step.

Need help with a return?

Our customer care team is here to help with order and return questions.

service@mysahome.shop